FAQ

Q1. Remy Natural Hair?
A: Testing by Burning- natural hair will show white smoke while burning and will turn to ash; Synthetic hair will show black smoke and will be a sticky ball after burning.

Q2: Do I Need To Pay Tax?
A: Not need to pay tax.

Q3: Can I Straighten /Style The Hair With Flatiron/Curler?
A: Yes, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. Don’t Overtime.

Q4: How long it last?
A: For hair of such high quality, it may last for more than one year under proper care and nurse. Use high-quality shampoo and conditioners which will be able to make your hair soft and shiny. Try to use some gel and spray styling products to keep your hair in its style.

Q5: Can they be straightened, curled, dyed ?
 A: All  human hair can be curled and straightened. But don't do it too frequently, or the heat will make
 the hair easily get dry and tangled, same as our virgin hair.

Q6: Can I dye/color the hair?
 A: Yes. The human hair can be colored. As a general rule it is easier to darken the hair than to lighten
 the hair. We recommend to dye darker, since it is difficult for the original colour to fade.

Q7： Where does my order ship from?

 A: We ship from our warehouses in The United States, Germany,  Canada, Australia and United Kingdom. Your order will ship from the warehouse closest to you.

Q8: How to pay without paypal?

 A: 1. Select your cart and click "check out". Fill in your shipping information and click "complete order".

2. In the pop-up window, click on the location on the image below. 

RETURNS& SERVICES

※ Shipping: Orders will be shipped via DHL express with 24 hours, usually 7-15 days to arrive. If you need other types of shipping methods, please contact us for more details.

※ Return:  If you are not satisfied or have any questions about the hair you received, please contact us first so we can work with you asap. For more details, please refer to our Return Policy.

※ Services: Any questions can be answered within 24 hours, you can send messages to us.